How do I submit an enquiry through to the Service Desk?

To submit an enquiry, select the Knowledge and Service Desk Section within the REC portal. Here you can click on ‘raise a ticket’, this will take you through to the form to submit an enquiry

How long will it take for me to receive an answer on my enquiry?

The Service Desk will endeavour to answer all enquiries within 24hrs, however if your enquiry needs further detailed investigation this may be passed to one of our technical teams and therefore if passed over will have a further 3-day response time

How can I track my Service Desk enquiry?

You can view the status of your enquiry within the Knowledge and Service Desk section. If you scroll to the bottom of this page, you will see the section ‘My Open Tickets’, here you can either see the status and target response time against your enquiry or you can click into the enquiry to see this

How will I be kept up to date on the status of my enquiry?

You can view the status of your enquiry on the portal; however, you will also be updated via email at any stage of the enquiry being managed. Where needed members of the team may need to make contact via the telephone to discuss your enquiry

How can I contact the Service Desk outside of the portal?

Our Service Desk is open Monday to Friday, 9am to 5pm excluding bank holidays. You can contact the Service desk, either via email on enquiries@recmanager.co.uk or you can call the Service Desk on 0800 640 4300